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I can't hear the other person

If the other person can hear you but you can't hear them then one of two things is going wrong.

* Your headset/speakers are set to 'mute'

* You are accessing the Internet through a Firewall, Proxy or NAT system. Generally these allow outgoing data without interference, but only allow 'recognised' data types back into the system. Hence the other person can hear you but you can't hear them.

To configure your system to work with the Internet telephone please follow the instructions below:

1. Check what version of the phone is installed on your PC: just right click anywhere on the phone and select 'About Internet telephone'. The version you are using is also indicated at the top of your call history page. This page can be accessed by clicking the $ button on the phone.

2. Open the ports below for voice communication and signalling:

For version 4 phones;

* TCP port 5061 (for outbound traffic)

* All UDP ports from 1023 upwards* (for inbound and outbound traffic)

*If you wish to restrict this range to retain your current level of security, this can be achieved by editing the port.ini configuration file in the installation directory. Just follow the instructions in the file.

Links to other FAQ pages :-

* Click here to return to the start of the FAQ pages

* Click here to jump to the PROBLEM SOLVING section

* Click here to contact the SUPPORT team

* Click here to retrace your steps